Thank you for your order and for supporting a small business like Emory 🤎
We are sorry you were not completely happy with your purchase.
Please read our policy for returns before you send your items to us:
- Items must be postmarked for return within 14 days of delivery of order (30 days for international orders).
- Items must be unworn and unwashed.
- Items can be subject for denial if they do not meet our standards. Please see below*
- Please allow up to 3 business days for you package to be processed after it arrives at our warehouse.
- If the item you want instead is not available, you will receive an email with options.
- If the item you returned costs less then the item you want instead, you will receive an invoice via email (or store credit if the item costs less)
- If you want your original item back, you pay the shipping fee.
- Shipping fee is never refunded.
- If you contact us with a possible defects in any item when more then 60 days are from your order, then it is considered regular wear and tear. You will not be able to apply for a refund, new item or store credit.
- When you return an item, the price is based on the original price, unless the product in question is on sale or on a special offer upon delivery. The price of the product is based on the day it is returned.
- The customer pays for the shipping fee for the shipping to Emory.
- It is the customer's responsibility to enter the correct shipping address.
We strive to choose the best possible fabric and design for each garment. If you think there has been a manufacturing defect, you can send us an email at firstname.lastname@example.org or a message on Facebook. Don't forget to include your order number and send us the best photos you can. Emory can't take responsibility for wear and tear due to external forces.
*ITEM CAN BE DENIED FOR RETURN IF IT HAS:
- deodorant marks
- stains of any kind
- human or animal hair
- lingering odor, such as smoking, food, sweat, cologne
- any visible wear or damage
- all tumbler sales are final
You can either visit us in Glæsibær (see opening hours here).
Or you can ship it to us:
Please don't forget to send a note with your return with your order number and what item you want instead. We will contact you via email if we have any questions.